1.1 Welcome to Garena. These Terms of Service set out the terms and conditions by which Garena Online Private Limited and its affiliates and subsidiaries (individually and collectively, "Garena", "we", "us" or "our") offer:
(a) our PC and mobile games (“Games”);
(b) the underlying Games client software and the Garena PC and mobile platform client software (“Software”);
(c) this website, including the Garena Shop (“Site”); and
(d) any other apps, websites, games or services that link to this Terms of Service, regardless of how you access or use them, including through mobile devices,
(collectively, the “Services”).
1.2 The Services also include any services provided by or through the Garena platform client software, any services made available through our Games or the Site, and all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video, messages, tags, content, programming, software, application services (including without limitation any mobile application services) or other materials made available by or through us, including user generated content or “UGC” (collectively, "Content"). “UGC” refers to content of any kind or nature that Users (defined below) upload to, create and publish on, or otherwise generate through or make available on the Services. Any updates, upgrades and new features added to or augmenting the Services are also subject to these Terms of Service. Not all Services or Content are available in all jurisdictions.
1.3 Please read these Terms of Service carefully before using the Services or opening a Garena account ("Account") so that you as the User are aware of your legal rights and obligations with respect to Garena and the Services. Users refers to an individual who registers for an Account with us or who otherwise accesses or uses the Services (individually and collectively, “Users”, “you” or “your”).
1.4 BY USING THE SERVICES OR OPENING AN ACCOUNT, YOU SIGNIFY YOUR IRREVOCABLE ACCEPTANCE OF THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, PLEASE DO NOT USE OUR SERVICES.
1.5 IF YOU ARE YOUNGER THAN 18 YEARS OLD OR THE RELEVANT "AGE OF MAJORITY" WHERE YOU LIVE, YOU MUST GET PERMISSION FROM A PARENT OR LEGAL GUARDIAN TO OPEN AN ACCOUNT AND THAT PARENT OR LEGAL GUARDIAN MUST AGREE TO THESE TERMS OF SERVICE. IF YOU DO NOT KNOW WHETHER YOU HAVE REACHED THE "AGE OF MAJORITY" WHERE YOU LIVE, OR DO NOT UNDERSTAND THIS SECTION, PLEASE DO NOT CREATE AN ACCOUNT UNTIL YOU HAVE ASKED YOUR PARENT OR LEGAL GUARDIAN FOR HELP. IF YOU ARE THE PARENT OR LEGAL GUARDIAN OF A MINOR WHO IS CREATING AN ACCOUNT, YOU MUST ACCEPT THESE TERMS OF SERVICE ON THE MINOR'S BEHALF AND YOU WILL BE RESPONSIBLE FOR ALL USE OF THE ACCOUNT OR SERVICES, INCLUDING PURCHASES OR OTHER TRANSACTIONS MADE BY THE MINOR IN CONNECTION WITH THE SERVICES, WHETHER THE MINOR'S ACCOUNT IS NOW OPEN OR CREATED LATER AND WHETHER OR NOT THE MINOR IS SUPERVISED BY YOU DURING SUCH PURCHASE OR OTHER USE OF THE SERVICES.
1.6 Garena reserves the right to revise these Terms of Service at any time or upon notice to its Users, subject to applicable law. We will periodically update you of any revisions to these Terms of Service including by posting such revised Terms of Service here. We encourage you to check this page regularly to make note of any changes. To the fullest extent authorized by law, your continued access to or use of the Services shall be deemed irrevocable acceptance of those revisions.
1.7 Garena reserves the right to change, modify, suspend or discontinue any portion of the Services at any time. Garena may release certain Services or their features in a beta version, which may not work correctly or in the same way the final version may work, and we shall not be held liable in such instances. Garena may also impose limits on certain features or restrict your access to parts of, or the entire, Services in its sole discretion and without notice or liability.
1.8 Garena reserves the right to refuse to provide you access to the Services or to allow you to open an Account for any reason.
3. LIMITED LICENSE
3.1 Garena grants you a non-exclusive, non-transferable limited right and license to install the Software and to access and/or use the Services, subject to the terms and conditions of these Terms of Service and for personal use only. Under this license, you may, amongst others, use the Services to create, develop, modify, upload and share (with other Users) UGC as part of the Games. For avoidance of doubt, this license does not allow you to make any commercial use of the Services (including without limitation any of its individual elements, including but not limited to the Games, Software or Content). Garena reserves the right to terminate any of the licenses granted in these Terms of Service at any time and for any reason, without prior notice to you. All rights not expressly granted by Garena under these Terms of Service are hereby reserved by Garena. Any third-party scripts or code, linked to or referenced from the Services, are licensed to you by the third parties that own such scripts or code, not by Garena.
3.2 You acknowledge and agree that all title, ownership rights and intellectual property rights connected with the Services (including but not limited to any derivative works, titles, computer code, objects, themes, characters, character names, stories, dialogues, catch phrases, locations, concepts, artwork, graphics, animation, sounds, musical compositions, audio-visual effects, text, screen displays, methods of operation, moral rights, “applets” incorporated in the Services, and any related documentation), with the exclusion of UGC (which are subject to and governed by Clause 12 below), are the property of Garena and where applicable, third party proprietors identified in the Services.
3.3 By using or accessing the Services you agree to comply with the copyright, trademark, service mark, and all other applicable laws that protect the Services and its Content. You agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, rent, sell, or create derivative works of any portion of the Services or its Content. You also may not, without our prior written consent, mirror or frame any part or whole of the Services on any other server or as part of any other website. In addition, you agree that you will not use any robot, spider or any other automatic device or manual process to monitor or copy our Content, without our prior written consent (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this website).
3.4 You are welcome to link to the Site from your website, provided that your website does not imply any endorsement by or association with Garena. You acknowledge that Garena may, in its sole discretion and at any time, discontinue providing any part of the Services without notice.
4.1 The license for use of the Services is effective until terminated as set forth in these Terms of Service or if you fail to comply with any term or condition of these Terms of Service. In such event, no notice shall be required by Garena to effect such termination.
4.2 You agree not to:
(a) upload, post, email, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, alarming, distressing, tortuous, defamatory, harassing, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;
(b) use the Services to harm minors or make available Content that is harmful to children or minors in any way;
(c) upload, post, email, transmit or otherwise make available any Content that violates the rights, including any patent, trademark, copyright, intellectual property or other proprietary rights, of any party;
(d) use the Services to impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity;
(e) forge headers or otherwise manipulate identifiers in order to disguise or mislead as to the origin of any Content or communications transmitted through the Services;
(f) remove any proprietary notices from the Services;
(g) cause, permit or authorize the modification, creation of derivative works, or translation of the Services without the express permission of Garena;
(h) use the Services for any commercial purpose or the benefit of any third party or any manner not permitted by the licenses granted herein;
(i) use the Services for fraudulent or unlawful purposes, including for any purposes relating or encouraging money laundering or gambling or otherwise inconsistent with, or contrary to, applicable laws;
(j) attempt to decompile, reverse engineer, disassemble or hack the Services (or any portion thereof) or any network connected with the Services, or to attempt to breach, defeat or overcome any authentication measures, encryption technology or security measures implemented by Garena with respect to the Services, any network connected to or associated with the Services, and/or any data transmitted, processed or stored by Garena;
(k) upload, post, email, transmit or otherwise make available any Content containing any software viruses or any other computer code, file or program designed to interrupt, destroy, alter and/or limit the functionality of the Services and/or any computer resource belonging to Garena or its Users;
(l) upload, post, email, transmit or otherwise make available any Content that threatens the unity, integrity, defence, security or sovereignty of the nation or jurisdiction from which you are accessing or using the services, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting to other nations;
(m) attempt to solicit, harvest or collect any information about or regarding other Users or Account holders, including without limitation any personal data, account information, passwords or other information;
(n) attempt or gain unauthorized access to any portion or feature of the Services including any other User’s account;
(o) upload, post, email, transmit or otherwise make available any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
(p) upload, post, email, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;
(q) upload, post, email, transmit or otherwise make available any unsolicited or unauthorised advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other unauthorised form of solicitation;
(r) upload, post, email, transmit or otherwise make available any material that contains software viruses, worms, Trojan-horses or any other computer code, routines, files or programs designed to directly or indirectly interfere with, manipulate, interrupt, destroy or limit the functionality or integrity of any computer software or hardware or data or telecommunications equipment;
(s) use any modified, hacked, or other unauthorized version of the Services, including to cheat, gain unfair advantage relative to other Users, or for any other purpose;
(t) disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other Users of the Services are able to type, or otherwise act in a manner that negatively affects other Users' ability to engage in real time exchanges;
(u) interfere with, manipulate or disrupt the Services or servers or networks connected to the Services or any other User's use and enjoyment of the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services;
(v) take any action or engage in any conduct that could directly or indirectly damage, disable, overburden, or impair the Services or the servers or networks connected to the Services;
(w) use the Services to intentionally or unintentionally violate any applicable local, state, national or international law, rule, code, directive, guideline, policy or regulation including without limitation laws and requirements (whether or not having the force of law) relating to anti-money laundering or counter-terrorism;
(x) use the Services to provide material support or resources (or to conceal or disguise the nature, location, source, or ownership of material support or resources) to any organization(s) designated by the United States government as a foreign terrorist organization pursuant to section 219 of the Immigration and Nationality Act;
(y) make, enable, cause or permit, any transactions (including payments or financial transactions) that you are not authorized to;
(z) create, access or use multiple Accounts to with respect to any single Game or Service;
(aa) attempt to sell or transfer your Account or any associated Virtual Currency and/or Virtual Items to any third party in any manner;
(bb) use the Services to violate the privacy of others or to "stalk" or otherwise harass another;
(dd) use the Services to collect or store personal data about other Users in connection with the prohibited conduct and activities set forth above.
4.3 You understand that all Content, whether publicly posted or privately transmitted, is the sole responsibility of the person from whom such Content originated. This means that you, and not Garena, are entirely responsible for all Content that you create, upload, post, email, transmit, communicate or otherwise make available through the Services. Garena does not control the Content posted through the Services and, as such, does not guarantee the accuracy, integrity, or quality or legality of such Content. You understand that by using the Services, you may be exposed to Content that you may consider to be offensive, indecent or objectionable. If you believe that any Content violates the Terms of Service (including paragraph 4.2 above), please notify us immediately at email@example.com. We will make reasonable endeavours to remove objectionable Content complained about within a reasonable time in accordance with applicable law. However, under no circumstances will Garena be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of, or reliance on, any Content posted, emailed, transmitted or otherwise made available through the Services.
4.4 You acknowledge that Garena may or may not pre-screen Content made available or communicated by Users, but that Garena and its designees shall have the right (but not the obligation) in their sole discretion to review, pre-screen, refuse, delete and/or remove any Account or Content that is available through the Services for any reason. Without limiting the foregoing, Garena and its designees shall have the right to remove any Account or Content that violates these Terms of Service, if we receive a complaint from another User, if we receive a notice of intellectual property infringement or other legal instruction for removal (including but not limited to any notice, instruction or order by any regulatory or governmental body, or a court of competent jurisdiction to remove, suspend, freeze or delete any Account or Content), or if we believe in good faith that such Account or Content is otherwise objectionable or in violation of applicable law. We may also block or block delivery of a communication (including without limitation status updates, postings, messages and/or chats) to or from the Services as part of our effort to protect the Services or our Users, or otherwise enforce the provisions of these Terms and Conditions. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including, without limitation, any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, you acknowledge that you may not rely on any Content created by Garena or submitted to Garena, including without limitation information in Garena forums, instant messaging channels and in all other parts of the Services.
4.5 In the event your Account is deleted or deactivated in accordance with the preceding Clause 4.4, all Virtual Currency and Virtual Items (as defined below) in your Account shall be forfeited and no refund will be made in respect of the same to the fullest extent permitted by law
4.6 You acknowledge, consent and agree that Garena may access, preserve and disclose your Account information and Content if required to do so by law or pursuant to an order of a court or by any governmental or regulatory authority having jurisdiction over Garena or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms of Service; (c) respond to claims that any Content violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of Garena, its Users, and/or the public.
5. SOFTWARE UPDATES AND PATCHES
5.1 We may provide updates, patches and other modifications to the Services that must be installed for you to continue to play our Games properly or at all. We may update, patch or modify the Software remotely and access the Software residing on your machine or device for such purpose, and you hereby grant to Garena the right to deploy and apply such patches, updates and modifications. All provisions of these Terms of Service that refer to “Software” shall also include all such patches, updates and modifications.
5.2 You must always use the latest version of the Software that includes all updates and/or patches provided by us and, to the fullest extent authorized by law, Garena will not be responsible for any loss or damage arising pursuant to your failure to use the latest version or your use of any outdated version of the Software.
6. ACCOUNTS AND SECURITY
6.1 Some functions of our Services require registration for an Account by selecting a unique user identification ("User ID") and password, and by providing certain personal information. If you select a User ID that Garena, in its sole discretion, finds offensive or inappropriate, Garena has the right to suspend or terminate your Account.
6.2 Your Account is non-transferable and only for your personal use. You may not authorize any third parties to access or use your Account for any purpose whatsoever or try to transfer the Account or associated Virtual Currency and/or Virtual Items to any third party in any manner
6.3 You may be able to use your Account to gain access to other products, websites or services, including those offered by third parties, to which we have enabled access or with which we have, contracted, tied up or collaborated. Garena has not reviewed, and assumes no responsibility for any third party content, functionality, security, services, privacy policies, or other practices of those products, websites or services. If you do so, the terms of service for those products, websites or services, including their respective privacy policies may also apply to your use of those products, websites or services.
6.4 You agree to (a) keep your password confidential and use only your User ID and password when logging in, (b) ensure that you log out from your account at the end of each session, (c) immediately notify Garena of any unauthorised use of your User ID and/or password or any other breach of security or non-compliance with these Terms of Service or applicable laws, and (d) ensure that your Account information is accurate and up-to-date. You are fully responsible for all activities that occur under your User ID and Account even if such activities or uses were not committed by you. Garena will not be liable for any loss or damage arising from unauthorised use of your User ID, password, or Account or your failure to comply with this Section.
6.5 You agree that Garena may for any reason, in its sole discretion and without notice or liability to you or any third party, immediately terminate your Account and your User ID, and remove or discard from the Services any Content associated with your Account and User ID. Grounds for such termination may include, but are not limited to, (a) extended periods of inactivity, (b) violation of the letter or spirit of these Terms of Service, (c) violation of any applicable law, (d) fraudulent, harassing, defamatory, threatening or abusive behaviour or (e) behaviour that is harmful to other Users, third parties, or the business interests or reputation of Garena or that may otherwise subject Garena to legal or regulatory action. Use of an Account for illegal, fraudulent, harassing, defamatory, threatening or abusive purposes may be referred to law enforcement authorities without notice to you. If you file a claim (under any cause of action whatsoever) either against Garena, or which in any way involves Garena, then Garena may terminate your Account.
6.6 If your Account is or remains inactive (which means you have not logged into or used your Account) for more than 6 months, Garena has the right to delete or deactivate your Account and all Virtual Currency and Virtual Items (as defined below) in your Account shall be forfeited and no refunds will be made in respect of the same to the fullest extent authorized by law.
6.7 You may only use the Services and/or open an Account if your applicable jurisdiction allows you to accept these Terms of Service.
7. CHARGES AND PAYMENTS
7.1 In connection with some of the Games and other Services, you are offered the option to purchase Garena Shells, diamonds, or other in-game virtual currency (“Virtual Currency”), virtual in-game items or skins (“Virtual Items”) or other entitlements available via the Services. Depending on your jurisdiction and the Services you elect to purchase, you may from time to time make payments to us or to other third parties.
7.2 If you do elect to make such purchases or otherwise incur charges in connection with your use of the Services, you agree to pay that charge in order to receive such Virtual Currency, Virtual Items, or to receive access to and/or the benefits of such Services. The price stated for the Virtual Currency, Virtual Items, and/or Services excludes all applicable taxes and currency exchange settlements, unless stated otherwise. You are solely responsible for paying such taxes or other charges. We may suspend or cancel any transaction and/or your access to the Services if we do not receive full payment from you within the stipulated due date for payment. Suspension or cancellation of the Services for non-payment could result in a loss of access to and use of your Account and its Content.
7.3 Generally, to pay the charges for any Virtual Currency, Virtual Items or other Service, you will be asked to select a payment method before you complete your purchase or at the time you initiate the transaction sign up for that Service. In many cases, Virtual Currency or other Services may also be purchased directly from certain authorized third parties. Payments for Virtual Currency, Virtual Items, or other Services may also be processed via third-party payment service providers. In such cases, the purchase of Virtual Currency, Virtual Items or other Services from such third parties or via such third party payment service providers is governed by their own respective terms and conditions, privacy policies. and the applicable laws of the jurisdiction where such purchases are being made.
7.4 Where applicable, you can access and change your billing account information and payment method at any time. You agree to allow Garena to use any updated account information regarding your payment method provided by your issuing bank or the applicable payment network. You agree to keep your billing account information current at all times. Changes that you make to your billing account will not affect charges we submit to your billing account before we are able to reasonably act on your changes.
7.5 By providing Garena or the respective third-party payment service provider with a payment method or otherwise purchasing any Virtual Currency, Virtual Items or other Services, you:
(a) represent that you are authorised to use the payment method that you provided and that any payment information you provide is true and accurate;
(b) authorise Garena or the respective third-party payment service provider to charge you for the relevant Virtual Currency, Virtual Items or other Services you purchase using your preferred payment method; and
(c) authorise Garena or the respective third-party payment service provider to charge you for any paid feature of the Services that you choose to sign up for or use while these Terms of Service are in force.
7.6 Depending on the nature of the purchase and subject to applicable law, we may bill you (a) in advance; (b) at the time of purchase; (c) after purchase (and by the stipulated due date for payment) for Shells which are loaned to you under our Shell-borrowing plan (for Singapore Users only); or (d) on a recurring basis for a subscription-based Service.
7.7 We may change the price of Virtual Currency, Virtual Items and/or any Service at any time. If there is a fixed term and price for your Service offer, that price will remain in force for the duration of that term.
7.8 Your right to use any Virtual Currency or Virtual Items is a limited, non-exclusive, non-assignable, non-transferable, non-sublicensable, revocable license to use such Virtual Currency and Virtual Items solely for your personal entertainment and non-commercial use in the Services only. Once purchased, any purchased Virtual Currency or Virtual Items will be valid indefinitely unless fully used or redeemed within the Services, until your Account is terminated for any reason or if we are no longer able to legally service your Account (for example, if you withdraw your consent for us to use your personal data). If your Account is or remains inactive (which means you have not logged into your Account) for more than 6 months, Garena has the right to delete or deactivate your Account and all Virtual Currency and Virtual Items in your Account shall be forfeited in accordance with Clause 6.6 above.
7.9 Virtual Currency and Virtual Items have no monetary value and have no value outside of the Services. Virtual Currency and Virtual Currency cannot be sold, traded, transferred, redeemed, or otherwise exchanged for cash or other goods or services outside of the Games and Services. Virtual Currency may be only redeemed for Virtual Items or other entitlements available via our Games and Services.
7.10 Unless otherwise provided by applicable law or by the express terms of a Service offer, all purchases for Virtual Currency, Virtual Items or other Services are final and non-refundable. Once you redeem any Virtual Currency for a Virtual Item or other entitlement, that Virtual Item or other entitlement is final and not returnable, exchangeable, or refundable. You may cancel any Services at any time, but all pre-payments and all purchases of any Virtual Currency, Virtual Items or other Services are strictly non-refundable. If you made such a purchase from an authorized third party or otherwise made payment via a third party payment service provider, you may also need to consult those third parties’ respective terms and conditions for additional information regarding their respective policies for refunds.
7.11 If you are a User based in Singapore, under our Shell-borrowing plan, you can borrow and use Shells first and pay back what you have borrowed by topping up Shells to your Account within 7 days (or such other period as we may stipulate from time to time). We do not charge interest for borrowed Shells, but failure to pay for borrowed Shells on time will entitle us to suspend or cancel your access to the Services, as stated above.
8. MEMBERSHIP SUBSCRIPTIONS
8.1 In certain jurisdictions and subject to applicable law, we may offer membership subscription plans in our Games (“Subscriptions”). Subscriptions may be weekly, monthly or such other recurring period as determined by us and notified in our Games (“Subscription Period”).
8.2 Subscriptions may be purchased by paying the fee specified in our Games (“Subscription Fee”) and are subject to the terms and conditions in Clause 7 above and the additional terms and conditions published within our Games.
8.3 Subscriptions will be automatically renewed for further Subscription Periods, and you will be charged the Subscription Fee, at the end of each Subscription Period until cancelled by you before the renewal date. As we will not notify you prior to such renewal, you are advised to monitor your Subscriptions.
8.4 You may cancel your Subscription at any time through Google Play, the Apple App Store, or other app store through which you have enabled your Subscription (as the case may be) in accordance with the applicable terms of service. Upon cancellation, your Subscription shall not be renewed and shall expire on the last day of the Subscription Period. In the event your Subscription Fee or any part of it is refunded, we reserve the right to pro-rate or deduct any Virtual Currency or Virtual Items previously granted by us in the Subscription Period prior to your cancellation taking effect.
8.5 We may allow you to subscribe for more than one Subscription at a time. Subscriptions may have limited availability. Once Subscriptions are fully subscribed, they may no longer be made available for purchase. We reserve the right to make changes to our Subscriptions at any time.
9.1 THE SERVICES ARE PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES, CLAIMS OR REPRESENTATIONS MADE BY GARENA OF ANY KIND EITHER EXPRESS, IMPLIED OR STATUTORY WITH RESPECT TO THE SERVICES, INCLUDING WITHOUT LIMITATION WARRANTIES OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, NOR ARE THERE ANY WARRANTIES CREATED BY COURSE OF DEALING, COURSE OF PERFORMANCE OR TRADE USAGE. WITHOUT LIMITING THE FOREGOING, GARENA DOES NOT WARRANT THAT THE SERVICES OR THE FUNCTIONS CONTAINED THEREIN WILL BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE OR ERROR-FREE, THAT DEFECTS, IF ANY, WILL BE CORRECTED, OR THAT THE SERVICES AND/OR THE SERVER THAT MAKES THE SAME AVAILABLE ARE FREE OF VIRUSES, CLOCKS, TIMERS, COUNTERS, WORMS, SOFTWARE LOCKS, DROP DEAD DEVICES, TROJAN-HORSES, ROUTINGS, TRAP DOORS, TIME BOMBS OR ANY OTHER HARMFUL CODES, INSTRUCTIONS, PROGRAMS OR COMPONENTS. YOU ACKNOWLEDGE THAT THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SERVICES REMAINS WITH YOU TO THE MAXIMUM EXTENT PERMITTED BY LAW.
9.2 Some jurisdictions do not allow the disclaimer of implied warranties, so some or all of the foregoing disclaimers may not apply to you to the extent they are excluded by applicable law.
9.3 Garena shall not be held liable for any loss or damage or failure to comply with or delay in complying with our obligations under these Terms of Service which is caused directly or indirectly by any event or circumstances beyond our reasonable control including due to system failure, network issues, technical snags or loss of data due to any of the preceding reasons, act of God, floods, epidemics, pandemics, quarantine, riot or war.
10. EXCLUSIONS AND LIMITATION OF LIABILITY
10.1 IN NO EVENT SHALL GARENA BE LIABLE WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE (WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY OR STRICT LIABILITY OR OTHER THEORY), OR OTHER CAUSE OF ACTION AT LAW, IN EQUITY, BY STATUTE OR OTHERWISE, FOR LOSS OF USE, PROFITS, REVENUES, GOODWILL OR ANTICIPATED SAVINGS OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION ANY LOSS OF DATA, SERVICE INTERRUPTION, COMPUTER, MOBILE PHONE OR MOBILE DEVICE FAILURE) ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES RESULTING THEREFROM, EVEN IF GARENA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10.2 YOUR ONLY RIGHT WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH THE SERVICES IS TO TERMINATE YOUR ACCOUNT AND DISCONTINUE ANY USE OF THE SERVICES.
10.3 IF, NOTWITHSTANDING THE PREVIOUS SECTIONS, GARENA IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE), ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO SGD 100 (ONE HUNDRED SINGAPORE DOLLARS).
10.4 NOTHING IN THESE TERMS OF SERVICE SHALL LIMIT OR EXCLUDE ANY LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY GARENA’S NEGLIGENCE, FOR FRAUD OR FOR ANY OTHER LIABILITY THAT CANNOT BE LAWFULLY LIMITED AND/OR EXCLUDED.
11. LINKS TO THIRD PARTY SITES
11.1 Certain links provided through the Services may result in you leaving the Site or Games. These links are provided as a courtesy only, and the sites they link to are not under the control of Garena in any manner whatsoever and you therefore access them at your own risk. Therefore, Garena is in no manner responsible for the contents of any such linked site or any link contained within a linked site, including any changes or updates to such sites. Garena is providing these links merely as a convenience, and the inclusion of any link does not in any way imply or express affiliation, endorsement or sponsorship by Garena of any linked site and/or any of its content therein. We are not liable for any loss or harm that occurs to you as a result of such sites.
12. YOUR CONTRIBUTIONS TO THE SERVICES
12.1 By submitting UGC for inclusion on the Services, you represent and warrant that: (a) you are the creator and owner of, or have the necessary rights and permissions, to use and to authorise Garena to use and exercise the licenses granted by you to Garena under these Terms of Service to the full extent granted; (b) your UGC and the use of your UGC does not and will not: (i) infringe, violate, or misappropriate any third-party right; (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person; (iii) require Garena to obtain licenses from, or pay compensation or provide attribution to, yourself or any third parties; (iv) result in a breach of contract between yourself and a third party; or (v) cause Garena to violate any law or regulation. You further acknowledge and agree that you are solely responsible for anything you post or otherwise make available on or through the Services, including, without limitation, the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with any UGC contributed by you. To the extent permissible under applicable law, you hereby irrevocably and perpetually waive all moral rights (or equivalent rights) arising under the laws of any jurisdiction in respect of UGC contributed by you. If and to the extent that such rights cannot be waived, you hereby agree not to assert such rights against Garena.
12.2 Without prejudice to Clause 3.2, to the extent that any UGC contributed by you are original works created by you, all ownership rights and intellectual property rights in and to such UGC shall be retained by you. You hereby grant Garena and its successors an irrevocable, perpetual, worldwide, non-exclusive, royalty-free, sub-licensable (without your prior consent or authorisation) and transferable (without your prior consent or authorisation) license to use, reproduce, copy, distribute, publish, republish, transmit, modify, adapt, create derivative works of, publicly display, communicate to the public and publicly perform such UGC contribution on, through or in connection with the Services in any media formats and through any media channels, including without limitation, for marketing, advertising, promoting and redistributing part of the Services (and its derivative works) and for any other commercial or business purposes at Garena’s sole and absolute discretion. You understand that your contribution may be transmitted over various networks and changed to conform and adapt to technical requirements.
12.4 Garena may in its discretion suspend availability of or delete any of your or any other User’s UGC or other Content on the Platform at any time and for any period of time, including in perpetuity, without notice if such UGC or other content violates intellectual property principles or any guidelines or policies associated with the Services or if Garena determines in its discretion that any UGC does or may cause harm to the Services or to Garena’s reputation. Garena is under no obligation of any kind for suspending any UGC in accordance with this Section.
12.5 You agree not to use any UGC submitted to the platform, whether on the platform or off the platform, in a way : (i) in a manner that is offensive, defamatory, sexually explicit, or otherwise objectionable (in each case, as determined by Garena), (ii) in connection with false, defamatory, libelous or slanderous statements concerning Garena or otherwise in a manner intended or reasonably likely to disparage Garena or bring Garena into public disrepute, or (iii) in a manner which is intended or reasonably likely to suggest or imply that you or any User is affiliated with Garena or that Garena endorses the applicable UGC.
13. THIRD PARTY CONTRIBUTIONS TO THE SERVICES AND EXTERNAL LINKS
13.1 Each contributor to the Services of data, text, images, sounds, video, software and other Content is solely responsible for the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with the Content they contributed. As such, Garena is not responsible to, and shall not, regularly monitor or check for the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with any contribution of Content. You will not hold Garena responsible for any user's actions or inactions, including, without limitation, things they post or otherwise make available via the Services.
13.2 In addition, the Services may contain links to third party text and video feeds (and podcasts) (collectively, "third party feeds"), products, websites, services and offers, or links to download third party software applications. Additionally, third parties may make available, on their own websites, third party feeds, and software applications. These third party links, third party feeds, products, websites, services and software applications are not owned or controlled by Garena. Rather, they are operated by, and are the property of, the respective third parties, and may be protected by applicable copyright or other intellectual property laws and treaties. Garena has not reviewed, and assumes no responsibility for the content, functionality, security, services, privacy policies, or other practices of these third parties. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise. By using the Services, you agree that Garena shall not be liable in any manner due to your use of, or inability to use, any third-party feed, website or widget. You further acknowledge and agree that Garena may disable your use of, or remove, any third party links, third party feeds, or applications on the Services to the extent they violate these Terms of Service.
14. VIOLATIONS OF OUR TERMS OF SERVICE; GRIEVANCE REDRESSAL
14.1 If you believe a User of our Services is violating these Terms of Service, please contact us at firstname.lastname@example.org.
14.2 If you are a User based in India and believe another User of our Services is violating these Terms of Service or if you have any complaints relating to our Services, please contact our Grievance Officer at email@example.com. The Grievance Officer will respond to your concerns and queries at the earliest and in compliance with applicable law.
15. MAKING CLAIMS OF COPYRIGHT INFRINGEMENT
15.1 If you believe that any Content (as included on the Services) has been copied, displayed, or distributed in a way that infringes a valid copyright, please notify our Copyright Agent. A notification of claimed infringement must be a written communication as set forth below, and must include substantially all of the following:
(a) a physical or electronic signature of a person authorised to act on behalf of the owner of the copyright interest that is allegedly infringed;
(b) a description of the copyrighted work(s) and an identification of what material in such work(s) is claimed to be infringed by the Content;
(c) a description of the exact name of the Content that is claimed to infringe and the location of the infringing Content on the Services;
(d) information sufficient to permit Garena to contact you, such as your physical address, telephone number and e-mail address;
(e) a statement by you that you have a good faith belief that the use of the material identified in the manner complained of is not authorised by the copyright owner, its agent, or the law; and
(f) a statement by you that the information in the notification is accurate and, under penalty of perjury, that you are authorised to act on the copyright owner's behalf.
The Garena Copyright Agent can be reached by email: firstname.lastname@example.org.
The Copyright Agent will only respond to any claims involving alleged copyright infringement.
15.2 Regarding any of your UGC that is removed or disabled, if you believe that your UGC is not infringing or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to post and use the material in your content, you may send a counter-notice to our Copyright Agent. Any counter-notice submitted on behalf of an under-13 User must be submitted by a parent or other adult representative. When the Garena Copyright Agent receives a counter-notice, we reserve the right to send a copy of the counter-notice to the original complaining party informing that party that we may, in 10 business days, replace the removed UGC or stop disabling it. Unless the copyright owner files an action seeking a court order against the provider of the UGC, the removed UGC may be replaced or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, in our sole discretion.
15.3 Garena’s intellectual property policy is to: (i) remove or disable access to material that Garena knows to be infringing the intellectual property rights of third parties or that has been identified in a valid notice submitted under this section by an intellectual property rights owner or his or her agent; and (ii) in appropriate circumstances, to terminate the Accounts of and block access to the Services by any User who repeatedly or egregiously infringes other people’s copyrights or other intellectual property rights.
16. MAKING CLAIMS OF TRADEMARK INFRINGEMENT
16.1 If you believe that any Content (as included on the Services) has been copied, displayed, or distributed in a way that infringes a valid trademark, please notify our Trademark Agent. A notification of claimed infringement must be a written communication as set forth below, and must include substantially all of the following:
(a) a physical or electronic signature of a person authorised to act on behalf of the owner of the trademark interest that is allegedly infringed;
(b) a description of such trademark right that you claim has been infringed;
(c) a description of the exact name of the infringing work and the location of the infringing work on the Services;
(d) information sufficient to permit Garena to contact you, such as your physical address, telephone number and e-mail address;
(e) a statement by you that you have a good faith belief that the use of the material identified in the manner complained of is not authorised by the trademark owner, its agent, or the law; and
(f) a statement by you that the information in the notification is accurate and, under penalty of perjury, that you are authorised to act on the trademark owner's behalf .
The Garena Trademark Agent can be reached by email: email@example.com.
The Trademark Agent will only respond to any claims involving alleged trademark infringement.
17. YOUR REPRESENTATIONS AND WARRANTIES
17.1 You represent and warrant that:
(a) you possess the legal capacity (and in the case of usage of the Services by a minor, that you are the parent or legal guardian and have given valid consent) and the right and ability to enter into these Terms of Service and to comply with its terms;
(b) you will use the Services for lawful purposes only and in accordance with these Terms of Service and all applicable laws, rules, codes, directives, guidelines, policies and regulations; and
(c) you will only use the Services on a machine or device on which such use is authorised by the machine’s or device’s owner.
18.1 You agree to indemnify, defend and hold harmless Garena, and its shareholders, subsidiaries, affiliates, officers, agents, licensors, co-branders or other partners, and employees (collectively, the "Indemnified Parties"), at your expense, from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, reasonable legal fees and other dispute resolution expenses) incurred by any Indemnified Party arising out of or relating to: (a) the hosting, operation, management and/or administration of the Services by or on behalf of Garena; (b) your violation or breach of any term of these Terms of Service or any policy or guidelines referenced herein, including a breach of any representation or warranty referenced in these Terms of Service; (c) your access, use or misuse of the Services; (d) your actual or alleged violation or breach of any law or regulation or the rights of a third party (including but not limited to the infringement of a third party’s intellectual property right as a result of the inclusion of your UGC on the Services); or (e) the removal of your Account or any Content that you upload, post, email, transmit or otherwise make available through the Services in accordance with Clauses 4.2-4.4 above. To the extent permissible under applicable laws, Garena reserves the right, at Garena’s own cost, to take on the exclusive defense and control of any matter subject to indemnification (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with Garena’s defense of that claim.
19.1 If any provision of these Terms of Service shall be deemed unlawful, void, or for any reason unenforceable under the law of any jurisdiction, then that provision shall be deemed severable from these Terms of Service and shall not affect the validity and enforceability of any remaining provisions in such jurisdiction nor the validity and enforceability of the provision in question under the law of any other jurisdiction.
20. GOVERNING LAW
20.1 These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Singapore without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act, to the extent applicable, are expressly disclaimed. Any dispute, controversy, claim or difference of any kind whatsoever shall arising out of or relating to these Terms of Service against or relating to Garena or any Indemnified Party under these Terms of Service shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this Section. There will be one (1) arbitrator and the language of the arbitration shall be English.
21. GENERAL PROVISIONS
21.1 Garena reserves all rights not expressly granted herein.
21.2 Garena may modify these Terms of Service at any time by posting the revised Terms of Service on the Site. Your continued access to or use of the Services after such changes have been posted shall constitute your acceptance of such revised Terms of Service.
21.3 You may not assign, sublicense or transfer any rights granted to you hereunder or subcontract any of your obligations.
21.4 Nothing in these Terms of Service shall constitute a partnership, joint venture or principal-agent relationship between you and Garena, nor does it authorise you to incur any costs or liabilities on Garena’s behalf.
21.5 The failure of Garena at any time or times to require performance of any provision hereof shall in no manner affect its right at a later time to enforce the same unless the same is waived in writing.
21.6 These Terms of Service are solely for your and our benefit and are not for the benefit of any other person or entity, except for Garena's affiliates and subsidiaries (and each of Garena's and its affiliates' and subsidiaries' respective successors and assigns).
21.7 The terms set forth in these Terms of Service and any agreements and policies included or referred to in these Terms of Service constitute the entire agreement and understanding of the parties with respect to the Services and supersede any previous agreement or understanding between the parties in relation to such subject matter. The parties also hereby exclude all implied terms in fact. In entering into the agreement formed by these Terms of Service, the parties have not relied on any statement, representation, warranty, understanding, undertaking, promise or assurance of any person other than as expressly set out in these Terms of Service. Each party irrevocably and unconditionally waives all claims, rights and remedies which but for this Clause might otherwise have had in relation to any of the foregoing. These Terms of Service may not be contradicted, explained or supplemented by evidence of any prior agreement, any contemporaneous oral agreement or any consistent additional terms.
21.8 You agree to comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and corruption including without limitation the UK Bribery Act, the US Foreign Corrupt Practices Act and the Singapore Prevention of Corruption Act and confirm that you have and shall have in place all policies and procedures needed to ensure compliance with such requirements.
21.9 If you have any questions or concerns about these Terms of Service or any issues raised in these Terms of Service, please contacts us at: firstname.lastname@example.org.
Last modified: 29 July 2022